An integrated framework for benchmarking e-government projects

Abstract

Governments worldwide are using e-Governance to improve efficiency and effectiveness of public administration systems and service delivery. The digitally dynamic nature of the world today represents an opportunity for developing countries to fully embrace e-Governance and thereby contributing to meeting the needs of the citizenry. Successful implementation of e-governance projects ought to be guided by sound mechanisms to minimize failure and ensure a positive impact. Frameworks such as e-Readiness, strategy-based and maturity as well as stage-based e-governance frameworks seldom focus on monitoring and evaluation of projects and lack emphasis on the project life-cycle. We hereby rely on the foregoing shortcomings to propose an integrated framework for benchmarking the implementation of e-governance projects. Our suggested framework represents an important tool to be relied upon by stakeholders to increase accountability on e-governance projects and maximize their chance for success.