Abstract:
Purpose: Working conditions are undoubtedly critical to the general well-being and performance of workers. The purpose of the study was to apply the Plan-Do-Check-Act model to improve the quality of the work environment of an informal apparel micro enterprise. Design/Methodology/Approach: Action research with a single-case study design and qualitative approach was adopted. Direct observation and interview were used to collect the data. Findings: Findings showed that the quality of the MSE’s work environment was poor. The business operator experienced consistent body pains which affects the worker’s general well-being and performance. Strategies for improving the work environment was developed based on ergonomic principles, communicated to the business operator and implemented. Implications/Research limitations: Account of the subject implied that the improved work environment i.e. renovation of the workshop led to the worker’s comfort, well-being, and increased performance. Practical Implications: This action-oriented study can be extended to other small-scale informal apparel enterprises in poor urban areas in developing counties to improve their work environment. Originality/Value: This would help to contribute to the attainment of SDG 3 (good health and well-being), SDG 8 (decent work and economic growth) and SDG 9 (industry, innovation, and infrastructure) set by the global community. It can also serve as case for educational purposes.